Refund policy

•Return Conditions

We will accept returns and provide credit or refund only if all the following conditions are met:

- Items must be in their original condition as shipped.

- We must receive your return notification within 48 hours of receiving the goods.

- Returned items must reach our company within 20 days from the delivery date.

 

•Quality Issues

Please handle your jewelry with care, store items in provided packaging when not in use.

Follow our Care Instructions to maintain the item's condition.

If you receive items with quality issues, defects, or damage upon delivery, BYRDSTRÖM will cover all shipping costs for the return.

Please document the issues with photos or videos and contact support@byrdstrom.com immediately upon discovery in 48 hours.

 

•Warranty Service

- We provide a one-year free warranty service from the date of receipt confirmation.

- Warranty service require prior email application and approval.

- Shipping costs for warranty services are to be covered by the customer.

 

•Shipping and Handling

- Customers are responsible for all shipping and handling fees associated with returns and bear full responsibility for the safety of returned items.

- We recommend careful packaging and insurance as basic precautionary measures.

- If returned items do not comply with our return policy stated above, your order will be sent back to you.

- Once the return is approved, we will arrange the return process.Upon receiving the returned items, refunds will be processed within 14 business days through your original payment method.

 

Online purchase

For products purchased on www.byrdstrom.com, you can return them online.

Please prepare your order confirmation email, order card, or gift receipt. If you are unable to access the retail location, please send an email to support@byrdstrom.com .