We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, UnionPay
• Digital Wallets: Apple Pay, Google Pay, Shop Pay
• Bank Transfer: DBS Bank (Hong Kong) Limited

Payment Process

The payment process is simple and secure. After selecting your items and proceeding to checkout, you will be prompted to enter your payment information. Follow the on-screen instructions to complete your purchase.

Return Policy

Please refer to the return and exchange guide listed below to see if the purchased item meets the return criteria. We offer a 30-day free return and exchange policy for all customers. The shipping fee is non-refundable. Please note that returns shipped from the European Union are subject to a return shipping fee of $20, while all other countries are subject to a return shipping fee of $30. These return shipping fees will be deducted from the refund amount. The return window starts from the delivery of the goods.

To qualify for returns and exchanges:

• The item must be in its original state, with no signs of wear or damage.
• Items returned by email must be in all original packaging (including labels, boxes, and mail bags).
• Any individual item in the set cannot be returned, refunded, stored for credit, or exchanged for size, and must be returned as a complete set.

All of the following items are non-refundable:

• Customized products
• Gift cards
• Jewelry care kit

Online Purchase

For products purchased on www.byrdstrom.com, you can return them online. Please prepare your order confirmation email, order card, or gift receipt. If you are unable to access the retail location, please send an email to support@byrdstrom.com.